Background
Budget Energy have continued to increase their market share and customer base. They have close to 60,000 customers and almost 9 per cent of the market. Their market share has increased by around 5-6 per cent in the last two years.
Website: www.budgetenergy.co.uk
Tel: 0800 012 1177
Email: talkTous@budgetenergy.co.uk
Address: Budget Energy Ltd, Energy House, 30-32 Ballinska Road, Springtown Industrial Estate, Derry/Londonderry, BT48 0LY
Customer Rating
Shortly this section will display the ratings provided by local consumers who have provided a reviews on Switchadvisor.
Budget Energy has low levels of complaints. In its 2017-2018 complaints report the Consumer Council for Northern Ireland reported dealing with 11 Stage 2 complaints from Budget Energy customers during the year. This equates to around 1.8 complaints for every 10,000 customers.
Customer Care Register
Telephone: 0800 012 1177
Fax: 028 7127 5099
E-mail: customerservice@budgetenergy.co.uk
Website: www.budgetenergy.co.uk
Address: Budget Energy Ltd Energy House, 30-32 Ballinska Road Springtown Industrial Estate Derry/L’Derry BT48 0LY
| Support Provided | Further Information |
|---|---|
| Free Meter Move (to assist with reading meter by customer) | Provided on request to qualifying customers |
| Security Measures for home visits (Police check / password scheme) | Photo ID. Freephone number to verify staff. PSNI Quick Check |
| Ability to nominate person to look after billing / meter reads etc | Service provided to customers on register |
| Bills / Info / leaflets in alternative formats | Bills can be read by customer services staff |
| Special controls & adaption for equipment (braille knobs & handi-plugs etc) | Provided on request to qualifying customers |
| Visit to read meter on request | Provided on request to qualifying customers |
Additional Information
A large proportion (close to 95 per cent) of Budget Energy customers use Pay as You Go (Keypad) meters. This is popular with many customers as they pay for energy as they use it and Budget offer their best deal to Pay as You Go customers. Budget Energy provides a range of payment methods and online switching is available.
Keypad customers can top up on-line, use the freephone service or at any paypoint / payzone outlet. Credit (bill paying) customers can pay by monthly direct debit, by cheque, cash or via the freephone service. As a bill pay customer if you choose not to pay by direct debit there is a £150 security deposit.