Background
Budget Energy have continued to increase their market share and customer base. They have close to 60,000 customers and almost 9 per cent of the market. Their market share has increased by around 5-6 per cent in the last two years.
Website: www.budgetenergy.co.uk
Tel: 0800 012 1177
Email: talkTous@budgetenergy.co.uk
Address: Budget Energy Ltd, Energy House, 30-32 Ballinska Road, Springtown Industrial Estate, Derry/Londonderry, BT48 0LY
Customer Rating
Shortly this section will display the ratings provided by local consumers who have provided a reviews on Switchadvisor. In the meantime the results from WHICH are provided.
WHICH undertake an annual consumer survey looking how satisfied customers are with how they are treated. The ‘five star’ rating is considered over a range of service areas. The more stars a company has the better – one star is the worst and five stars the best. The latest scores for Budget Energy customers are:
- WHICH overall rating: 61%
- Customer Service:
- Value for Money:
- Bill accuracy and clarity:
- Complaint handling: n/a
- Helping to save energy:
Budget Energy has low levels of complaints. In its 2013-2014 complaints report the Consumer Council for Northern Ireland reported dealing with 11 Stage 2 complaints from Budget Energy customers during the year. This equates to around 1.8 complaints for every 10,000 customers.
Budget Energy Tariffs
Click to view Budget Energy tariffs
| Tariff Name | Payment & billing method | Pence per kWh unit* | Annual estimated cost** |
|---|---|---|---|
| Keypad | Pay as You Go | 15.866p | £603 |
| Non Direct Debit Rate | Any payment method except direct debit | 16.191p | £615 |
| Direct Debit Rate | Direct Debit | 16.191p | £615 |
| e-saver loyalty discount | Direct Debit | 14.84p | £564 |
* Pence per unit including VAT at 5%
** Based on typical electricity consumption of 3,800kWh per year, including VAT at 5%
Critical Care Register
Telephone: 0800 012 1177
Fax: 028 7127 5099
E-mail: customerservice@budgetenergy.co.uk
Website: www.budgetenergy.co.uk
Address: Budget Energy Ltd Energy House, 30-32 Ballinska Road Springtown Industrial Estate Derry/L’Derry BT48 0LY
| Support Provided | Further Information |
|---|---|
| Free Meter Move (to assist with reading meter by customer) | Provided on request to qualifying customers |
| Security Measures for home visits (Police check / password scheme) | Photo ID. Freephone number to verify staff. PSNI Quick Check |
| Ability to nominate person to look after billing / meter reads etc | Service provided to customers on register |
| Bills / Info / leaflets in alternative formats | Bills can be read by customer services staff |
| Special controls & adaption for equipment (braille knobs & handi-plugs etc) | Provided on request to qualifying customers |
| Visit to read meter on request | Provided on request to qualifying customers |
Additional Information
A large proportion (close to 95 per cent) of Budget Energy customers use Pay as You Go (Keypad) meters. This is popular with many customers as they pay for energy as they use it and Budget offer their best deal to Pay as You Go customers. Budget Energy provides a range of payment methods and online switching is available.
Keypad customers can top up on-line, use the freephone service or at any paypoint / payzone outlet. Credit (bill paying) customers can pay by monthly direct debit, by cheque, cash or via the freephone service. As a bill pay customer if you choose not to pay by direct debit there is a £150 security deposit.