Background
Budget Energy have continued to increase their market share and customer base. They have over 60,000 customers and almost 8 per cent of the market.
Website: www.budgetenergy.co.uk
Tel: 0800 012 1177
Email: talkTous@budgetenergy.co.uk
Address: Budget Energy Ltd, Energy House, 30-32 Ballinska Road, Springtown Industrial Estate, Derry/Londonderry, BT48 0LY
Customer Rating
The Consumer Council for Northern Ireland undertake an Energy Supplier Customer Satisfaction survey every 6 months. In the most recent survey result Budget Energy had a ‘customer satisfaction’ score of 84%, the highest score of any energy supplier.
In its 2019-2019 Complaints Report the Consumer Council reported dealing with 14 Stage 2 complaints from Budget Energy customers during the year. This equates to around 2.5 complaints for every 10,000 customers.
Customer Care Register
Telephone: 0800 012 1177
Fax: 028 7127 5099
E-mail: customerservice@budgetenergy.co.uk
Website: www.budgetenergy.co.uk
Address: Budget Energy Ltd Energy House, 30-32 Ballinska Road Springtown Industrial Estate Derry/L’Derry BT48 0LY
| Support Provided | Further Information |
|---|---|
| Free Meter Move (to assist with reading meter by customer) | Provided on request to qualifying customers |
| Security Measures for home visits (Police check / password scheme) | Photo ID. Freephone number to verify staff. PSNI Quick Check |
| Ability to nominate person to look after billing / meter reads etc | Service provided to customers on register |
| Bills / Info / leaflets in alternative formats | Bills can be read by customer services staff |
| Special controls & adaption for equipment (braille knobs & handi-plugs etc) | Provided on request to qualifying customers |
| Visit to read meter on request | Provided on request to qualifying customers |
Additional Information
A large proportion (close to 90 per cent) of Budget Energy customers use Pay as You Go (Keypad) meters. This is popular with many customers as they pay for energy as they use it and Budget offer some of their best deal to Pay as You Go customers. Budget Energy provides a range of payment methods and online switching is available.
Keypad customers can top up on-line, use the freephone service or at any paypoint / payzone outlet. Credit (bill paying) customers can pay by monthly direct debit, by cheque, cash or via the freephone service. As a bill pay customer if you choose not to pay by direct debit there is a £150 security deposit.