Background
Power NI is currently the largest electricity supplier in Northern Ireland. It currently supplies over 560,000 homes which is around 70 per cent of the domestic market.
Website: www.powerni.co.uk
Email: home@powerni.co.uk
Tel: 03457 455 455
Address: Power NI, Greenwood House, 64 Newforge Lane, Belfast, BT9 5NF
Customer Rating
Shortly this section will display the ratings provided by local consumers who have provided a reviews on Switchadvisor.
Power NI has low levels of complaints. In its 2013-2014 complaints the Consumer Council for Northern Ireland reported dealing with 7 Stage 2 complaints from Power NI customers during that year. This equates to around 0.125 complaints per 10,000 customers.
Customer Care Register
Power NI (Customer Care)
Telephone: 03457 455 455
Minicom: 03457 147 128
E-mail: home@powerni.co.uk Website: www.powerni.co.uk
Address: Power NI, 120 Malone Road Belfast, BT9 5HT
| Free Meter Move (to assist with reading meter by customer) | Provided on request to qualifying customers |
|---|---|
| Security Measures for home visits (Police check / password scheme) | Password system. ID carried by staff. |
| Special controls & adaption for equipment (braille knobs & handi-plugs etc) | Provided on request to qualifying customers. |
| Ability to nominate person to look after billing / meter reads etc | Service provided to customers on register. |
| Bills / Information / Leaflets in alternative format | Braille large print and talking bills. |
Additional Information
Power NI has no fixed term contract or exit fees. They provide a range of ways to keep on top of your energy usage and pay bills including through their website, Power NI App, 24/7 telephone service, paypoint/post offices and banks or by cheque.
Keypad customers can benefit from between £1-£4 of free electricity if they top up via the app or online by £50 or more. As an Energy Online customer you will receive 6per cent discount (up to £15 per quarter). An online account allows access to your account, to track consumption and submit meter reads.