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Electric Ireland

Why Switch?

Electric Ireland have been active in the local electricity market for a number of years. Over recent years they have increased their market share in Northern Ireland. They now supply over 92,000 homes which is around 11% of the market. 

Electric Ireland: Electricity deals

BillPay

FuelTariff NameAnnual Cost
ElectricitySimpler Living Discount£525.12

KeyPad

FuelTariff NameAnnual Cost
ElectricitySmarter Living - Keypad£543.68 (includes £40 cashback)

* The Annual Cost is based on average consumption level of 3,200kWh, and excludes any additional cashback or promotional offers

Electric Ireland - Tariff and Payment Information

Tariffs Offered
Discount Tariffs
Pay as You Go Tariffs
Standard Rate

Payment Options
Prepayment
Direct Debit
Card/Cash or Cheque
Via App & Online Account

Billing Options
Online Billing
Postal Billing

Electric Ireland Top Up Options: Online, App, PayPoint, Telephone

Electric Ireland – Offers, Promotions and Discount

  • Tariff Discounts
  • Online Discount Rates
  • Power NI Perks

[*above are examples in terms of offers and promotions available. It is not meant as an exhaustive list]

Electric Ireland - Customer Service

The Consumer Council for Northern Ireland undertake an Energy Supplier Customer Satisfaction survey every 6 months. In the most recent survey result Electric Ireland has a ‘customer satisfaction’ score of 67%.

In its 2019-2020 Complaints Report the Consumer Council reported dealing with 17 Stage 2 complaints from Electric Ireland customers during the year. This equates to around 2.5 complaints for every 10,000 customers.

Electric Ireland – Fuel Mix

The Utility Regulator (NIAUR) requires companies that supply electricity to customers disclose the sources they use to generate their energy each year. 

The fuel mix for the most recent year available for Electric Ireland is shown below:

Electric Ireland – Contact Details

Tel: 0345 600 5335
Website: www.electricireland.com
Email: customerservice@electricireland.com
Post: Electric Ireland, 1st Floor, 1 Cromac Quay, The Gasworks, Belfast, BT7 2JD

If contacting your energy supplier have your customer account number or MPRN. If you do not have access to these, have the name on the account and full address of the property being supplied.

How it works
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